Privacy Notice

Introduction

Sambi’s Cloud Kitchen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [sambiskitchen.com] (the “Site”) and use our services. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collecton the Site includes:

Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information

Usage Data

We may also collect information on how the Site is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our service: Including processing your orders, managing your account, and delivering your orders.
  • To communicate with you: Including sending order confirmations, updates, and promotional materials.
  • To improve our Site: Including monitoring the usage of our Site and making improvements.
  • To process payments: Including processing your payments for orders made through our Site.
  • To enforce our terms and conditions: Including detecting and preventing fraud.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and delivery services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions.
  • Objection: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at the contact information provided below.

6. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

  • Cancellation & Refund policy

Cancellation Policy

1. Order Cancellation by Customer

  • Time Frame: Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund.
  • How to Cancel: To cancel your order, please contact our customer service team at [Email Address] or call us at [Phone Number]. Provide your order number and the reason for cancellation.
  • Refund Processing: Once your cancellation request is confirmed, we will process your refund. Please allow 5-7 business days for the refund to appear in your account, depending on your payment method and financial institution.

2. Order Cancellation by Sambi’s Cloud Bakery

Reasons for Cancellation: We reserve the right to cancel orders for reasons including but not limited to:

  • The product is out of stock.
  • There are issues with payment processing.
  • The delivery address is outside our delivery area.
  • Other unforeseen circumstances.

Notification: If we need to cancel your order, we will notify you as soon as possible and provide a full refund.

Refund Policy

1. Refund Eligibility

Due to the perishable nature of our products, we do not accept returns. However, we strive to ensure that you are completely satisfied with your order. Refunds or replacements may be issued under the following circumstances:

  • The product was damaged during delivery.
  • The incorrect product was delivered.
  • The product did not meet our quality standards.

2. How to Request a Refund

  • Contact Us: If you are not satisfied with your order, please contact our customer service team within 24 hours of delivery at nadweera@gmail.com or 0777804800. Provide your order number, a description of the issue, and any supporting photos if applicable.
  • Resolution Options: We will review your request and, at our discretion, offer a refund or replacement.

3. Refund Processing

  • Refund Method: Refunds will be processed to the original method of payment.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account, depending on your payment method and financial institution.

Contact Information

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at:

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